Food Drink Supervisor Job at Radisson Hotel Group

Showroom Supervisor

Food Drink Supervisor Job at Radisson Hotel Group

The Job: Food Drink Supervisor

F & D Supervisor/Assistant Manager is responsible for;

  • Managing all activities of the restaurant together with the F & D in-charge
  • Achieves restaurant revenue goals by executing marketing and sales strategies as established in the business plan
  • Assists in the implementation of sales promotions and to take action to increase sales
  • Greets and seats guests, and ensures that they receive prompt, courteous and efficient service
  • Seeks actively to greet guests upon arrival and departure, and to be visible during their time in the restaurant
  • Looks for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests
  • Ensures that restaurant premises, FF&E, silver, glass, porcelain etc. is clean and in good working order
  • Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high quality products
  • Maximises guest satisfaction by communicating customer specifications to kitchen
  • Ensures readiness and compliance in case of last minute changes to reservations

MANAGE RESTAURANT SERVICE STAFF

  • Manages all restaurant service staff and supervisors
  • Utilises leadership skills and motivation to maximise employee productivity and satisfaction
  • Challenges employees to achieve optimum revenue and service per employee
  • Monitors department’s overall service, interaction with other departments, and team work daily, and takes action to improve

LAWS, REGULATIONS AND POLICIES

  • Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

HUMAN RESOURCES MANAGEMENT

  • Screens, interviews and selects potential employees
  • Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! service
  • Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
  • Identifies employees with potential for promotion and/or transfer and makes recommendation to Food and Beverage Manager
  • Works closely with the Human Resources Manager on the following Human Resources related tasks:
  • Performance appraisals
  • Coaching
  • Counselling
  • Discipline and grievance
  • Employee relations

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