Junior Collections Executive wanted at Fetchr

Associate Institutional Marketing

Junior Collections Executive wanted at Fetchr

The Job: Junior Collections Executive

Fetchr is looking for an enthusiastic Junior Collections Executive who is interested in working in a dynamic environment. The role is required to deliver a positive customer experience with every interaction in a professional manner in keeping with the company’s reputation in the Shopping Center industry.

  • Provide an efficient baggage handling, delivery and collection service.

  • Master Fetchr’s existing processes and have complete know-how and ensure all standard procedures, work instruction and checklists are complied with for daily operational requirements.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Ensure collection and delivery of bags in an efficient and timely manner.

  • Tag bags with identification and deliver them in the storage area safely.

  • Ensure accountability of the bags being carried and handle with utmost care.

  • Ensure the baggage has been delivered, proper proof has been taken in the mobile device and the customer has verified the contents.

  • Assist the Collection Executives on duty during busy periods and breaks.

  • Perform any other works as and when assigned by the Management.

  • Be flexible to the shift timings. – Take the extra mile to engage customers.

Requirements
Excellent communication and interpersonal skills

  • Sharp and pro-active – Should be keen to work in a high pressure environment

  • Ability to multi-task, prioritize, and manage time effectively

  • Customer orientation and ability to adapt/respond to different types of customers

  • Strong phone contact handling skills

  • Ability to carry multiple heavy bags – Ability to stand for long hours

  • Proven customer support experience or experience as a client service representative

Benefits – On-job-training – Competitive Pay

Apply On Company Site

November 12, 2018

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