Technical Customer Manager Job at DNetworked
The Job: Technical Customer Manager
Technical Customer Success Manager Vacancy, We are urgently looking for an experienced and talented Technical Customer Success Manager for our firm, location of the Job is in Dubai.
- Understand and formalize customer requests, needs, requirements and escalations
- Proactively and consistently engage customers to positively impact customer loyalty.
- Maintain accurate view of health of assigned customer segment
- Work closely with Product management, R&D and support teams to promote customer’s requests
- Proactively anticipate customer needs and effectively manage reactive customer requests.
- Develop and maintain strong relationships with each customer.
- Develop and maintain strong cross-departmental relationships.
- Minimum 3 years of experience in Customer Success Management, Technical Account Management in a software company or Technical Support – MUST
- Proven technical skills with the ability to understand customer’s challenges/needs and advise on best practices
- BS.c – Computer Science/Industrial Engineering or equivalent
- Creative problem solver.
- Detail-oriented – able to capture proper information correctly and accurately.
- Exceptional multi-tasking abilities and organization skills.
- Ability to connect and build long-lasting relationships with customers
- Excellent verbal and written communication skills
- Excellent presentation skills