Cafe Manager Employment at Al-Futtaim

Business Applications Manager

Cafe Manager Employment at Al-Futtaim

The Job: Cafe Manager

The Café Manager must ensure the seamless running of the M&S Café in the most efficient and effective manner. They must deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability. Reports to the Store Manager in DFC.


Key Responsibilities

Café & Customer Management

  • Seek and maximise revenue opportunities and minimize costs
  • Consistently exceed customer expectations
  • Develop a motivated and high performing team committed to delivering clear goals
  • Protect the health, safety and well-being of our customers and colleagues
  • Be a change agent, constantly reviewing service delivery
  • Work closely with the existing M&S Café team to ensure a seamless operation
  • Develop a culture of actively seeking feedback from customers on a regular basis
  • Agree and implement actions to continuously improve the customer experience
  • Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
  • Also…

  • Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants
  • Create, deliver and measure promotional activities, including staff incentives
  • To provide a clear handover during shift changes and ensure each shift reviewal and carrying out of handovers/briefings
  • Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
  • Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service
  • Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
  • Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and event

About you

Minimum Qualifications and Knowledge:

  • 5 years’ experience in the Hospitality/Food & Beverage industry experience
  • Strong knowledge of food and its preparations, trends, competition
  • Knowledge of local health and safety regulations
  • Demonstrates good ability to work under pressure and multi-task
  • Strong customer focus.
  • Experience with, and passion for premium food outlets and cafe’s


November 16, 2018

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