Territory Service Incharge (Bathroom) at Viva HR Consultants
The Job: Territory Service Incharge (Bathroom)
POSITION: • Territory Service Incharge (Bathroom Solutions)
• A leading manufacturer and retailer of bathrooms, fittings, sanitary ware.
JOB LOCATION: • Dubai. JOB DESCRIPTION: • Expand Service Network for bathroom products, fittings, sanitary wares in sync with business growth plans.
• Satisfactorily attend to Dealer customer care assistance requirement and organize satisfactory resolutions.
• Monitor & control the health status of service calls. • Plan & organize project services. • Plan & organize service camps.
• Be part of business development team for new distributor appointment or high value project pitches.
• Plan and Organize Open Market Plumber Training.
• Organize Open Market Plumber Site Plumber Training / Assistance (On Job Training) • Monitor & ensure customer delight.
• Plan and organize spares inventory and keep track of it. • Attend to escalation and ensure immediate redressal.
• Attend, authenticate & process material claims/commercials pertaining to Customer Care.
• Visit dealers on regular basis. • Attend dealer, builder, architect etc. meets/exhibitions to represent Customer Care.
• Provide to HO details and product feedback. • Organize to provide warranty certificates to dealers & projects.
- Preferably Civil or Mechanical Engineer. • Knowledge of construction plumbing and plumbing products. • At least 2-3 years of experience in the bathroom products/MEP industry.
- • Ability to troubleshoot plumbing and installation problems
- • Technical/Customer Service background. • Excellent communication skills.
- • Dubai driving license is a must.