Program Manager – Partnership Role at

Partner Relation Supervisor

Program Manager – Partnership Role at

The Job: Program Manager – Partnership

PayFort is a leading Payment Service Provider in MENA region with operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment services to more than 3000 merchants.

Job Description:

  • Proactively manage working relationship with existing partners (banks, card scheme, Alternative Payment Methods and Third Party Providers)
  • Maintain and enhance PayFort standard operating procedures with partners.
  • Follow up and resolve day-to-day operational and business escalations.
  • Ability to negotiate preferential commercial and improve cost of payment with partners.
  • Explore, evaluate and establish new partners’ channels and alliance requested by product and business team.
  • Liaise with product, operation and business team to enhance User Experience with technical providers and financial institution.
  • Boost merchant’s KYC, banking requirement, onboarding process and turnaround time.
  • Setup and conduct workshop and training with associated partners.
  • work thoroughly with legal team to optimize the partnership agreement and reduce barriers resulting lengthy negotiation.
  • Sign up, train and certify third party technical providers to support integrate enterprise merchants.
  • Initiate regular review with partners’ channels (WBR/MBR/QBR)
  • Propose automation procedures and substitute manual processes.

Basic Qualifications

  • Minimum two years’ experience in the payment or banking industry.
  • Uphold Business diploma or a higher degree.
  • Strong Communication and Negotiation Skills.
  • Preferably understanding the Card scheme operational regulations.
  • Strong work ethics and works well under pressure.
  • Fluent in English and preferred Arabic speaking.

Preferred Qualifications

  • Graduate degree (Master’s / MBA).
  • 10+ years’ professional experience in payments, e-commerce, retail or service industry.
  • Experience in the MENA region.
  • Prior knowledge of payment processing operations.
  • Ability to think and act both strategically and tactically.
  • Demonstrated capability to provide depth and breadth technical leadership to agile teams.
  • Skills to evaluate external research data to analyze the trends and key insights in broader market.
  • Analytical skills to mine internal Amazon data to identify opportunities for improvement.


November 19, 2018

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