Customer Success Manager wanted at DNetworked

Project Accountants

Customer Success Manager wanted at DNetworked

The Job: Customer Success Manager

Customer Success Manager Vacancy, We are urgently looking for an experienced and talented Customer Success Manager for our firm, location of the Job is in Dubai.

Job Responsibilities:

  • Establish a relationship with all our customers that ensures customer’s overall satisfaction with Company products, which will strengthen their adoption and ensure contract renewal
  • Ensure Company becomes the value adding partner in targeted accounts
  • Act as a trusted adviser, advocating client needs back to Company internal support, product, engineering and sales teams
  • Increase renewal rates and reduce churn
  • Mapping various accounts in order to cross sell into other parts of their business
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

Job Requirements:

  • Strong track record in managing a mix of small and medium customer accounts with a focus on achieving a high renewal/retention rate
  • Ideally 3-5 years of account management experience
  • Experience of working to and overachieving targets
  • Demonstrated experience with subscription based, renewal license models
  • Ability to build and maintain strong relationships with multiple stakeholders
  • Excellent communication and negotiation skills
  • Adept of uncovering new revenue opportunities
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner

Apply On Company Site

November 21, 2018

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