Operation Staff Needed at Concorde Express Cargo
The Job: Operation Staff
- To create a working environment, where clients can get best attention and service.
- Manage overall activities pertaining to Operation Department
- Monitors customers service standards against standards set by center, take corrective action in case of failure.
- Implement & monitor customer service delivery standards.
- Manage customer complaints through effective customer complaints resolutions process.
- Ensure minimum turnaround time for transactions at the branch.
- Proven work experience as a Staff Assistant, Administrative Assistant or similar role
- Knowledge of office and HR procedures
- Computer literacy (MS Office in particular)
- Familiarity with office equipment (e.g. printers and fax machines)
- Knowledge of labor laws
- Excellent organizational skills
- Strong verbal and written communication skills
- Professionalism while collaborating with varying managerial levels