Account Delivery Leader Opening at DXC

Client Relations Executive

Account Delivery Leader Opening at DXC

The Job: Account Delivery Leader

The Account Delivery Leader (ADL) is accountable for the delivery of all services within an account/sector/country to Client contractual, cost, schedule and quality targets.

Client Expectations

Accountability for end to end delivery

  • Pro-active and open communication – no surprises, no excuses

Safe pair of hands

  • Predictable, reliable – zero outages, no red projects

Trusted advisor

  • Represent “One DXC” and consider the client’s viewpoint first and foremost for delivery related topics

 

Account Executive Expectations

Ownership of end to end delivery

  • Pro-active and open communication – no surprises, no excuses
  • Escalation by exception

Safe pair of hands

  • Predictable, reliable – zero outages, no red projects

Trusted advisor/partner

  • Represent “One Delivery Organisation” and align priorities to those of the client and the account
  • Work with other DXC Business Units to present a ‘One DXC’ approach to the Client
  • Support the AE’s growth agenda

Align solutioning/engineering to Account technology strategy and architectural policies

  • Ensure affective alignment of project and operational engineering client and DXC technology roadmaps
  • Own solution integration where required, taking care to ‘future-proof’ where possible through engagement with ACT and Practices

Understand Practice Roadmaps and Play-to-Win Strategies

  • Align resource, location and capability plans within Delivery Functions
  • Identify opportunities to offer pre-integrated solutions to client

 

Delivery Functions Expectations

Maintain a DXC way focus to drive client satisfaction

  • Ensure the team is well prepared and acting as a cohesive unit, maintaining a positive company image in front of the client
  • Be able to influence behaviour of others with or without direct authority to drive operational excellence and achieve customer satisfaction

Apply On Company Site

December 1, 2018

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