Airport Representative Job at Marriott International

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Airport Representative Job at Marriott International

The Job: Airport Representative

The Airport Representative main responsibility to ensure the seamless arrival experience at the airport. He / She functions cross departmental minded and assists all hotel guests during their arrival and during their departure at/from the Hotel with the transport request or any other request. The Airport Representative follows the fundamental service behaviors at all times


Essential Functions:

  • Ensures the seamless arrival experience at the airport
  • Handles and coordinates the transport request with the 3rd party provider
  • Lobby Ambassador and all-rounder in the GS department
  • Prepares amenity list and VIP arrivals
  • To check the log book on a daily basis to follow up and be aware of all activities that took place in other shifts.
  • To brief the bell staff, at the start of every shift, on all events taking place in the hotel, as well we to check their appearance and cleanliness.
  • Welcome guests and direct them
  • Deliver luggage to Guest Rooms if needed
  • Picks up luggage from Guest Rooms if needed
  • Assist guests proactively
  • To load and unload luggage from vehicles if needed
  • Open doors and greet guests
  • Know regular guest names and requirements.
  • Accurate knowledge of hotel facilities and services.
  • Answer guest questions and inform the Duty Manager in case of problems
  • Promote the Hotel generally
  • Know the names, functions and locations of the Management Team.
  • Also…

  • Be aware of daily functions, events, VIP and group arrivals
  • Provide directions
  • To ensure the luggage are distributed correctly and within the standard time limit
  • To ensure the luggage trolleys are in good condition and the ones needing repair or maintenance are looked after
  • Inspecting the store room to ensure its tidiness and cleanliness.
  • To check on the doormen, make sure they are looking after the hotel’s entrance
  • Strong communication with other departments, especially with Reception
  • Build rapport / relationship with guests and Ladies & Gentleman.


December 4, 2018


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