Night Switchboard Agent Job at InterContinental Hotels

Housing Security Assistant

Night Switchboard Agent Job at InterContinental Hotels

The Job: Night Switchboard Agent

As a Everything Else Agent, your role will include:

  • Responsible for the efficient running of the nightly Everything Else operation
  • Provide a warm welcome to all guests over the phone
  • Answer both internal and external calls, assisting and directing call as needed
  • Support the wider Front Office Night team
  • Answering phone calls according to brand standard, including answering the phone within three rings, answering with a smile, using the caller’s name when known
  • Actively listen and respond to guest questions and requests
  • Anticipate guests’ needs, ask questions to understand their needs and capture guest preferences, acting on them when possible.
  • Speak to guests and other departments in a clear and professional manner
  • Liaise with all departments to ensure guest requests are delivered in a timely manner
  • Handle guest complaints and take ownership of the situation. Ensuring appropriate follow up is actioned.

What we need from you

  • Previous supervisory experience in a dynamic and exceptional level of guest service role, preferable in a luxury 4 or 5-star hotel
  • Excellent attention to detail and computer skills
  • Anticipate guest needs and surpass expectations to enhance the guest experience
  • Have a distinctive blend of confidence and personality to help give our guests an unforgettable experience
  • Be capable of making Intuitive decisions in favour of the guest and maintain the highest standards of service
  • Have a naturally Warm and Generous personality
  • Knowledge of Opera and Micros
  • Excellent communication skills
  • High level of IT proficiency
What we offer
  • 28 days holiday each year, including bank holidays, this increases annually up to a maximum of 33 days
  • Excellent employee recognition programmes
  • Discounted international room rates for yourself, family and friends
  • Refer a friend bonus
  • Vast range of learning and development programmes
  • Opportunities for promotion and transfer across the group
  • Meals whilst on duty
  • Uniform provided


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