Switchboard Supervisor Job at InterContinental Hotels

Housing Security Assistant

Switchboard Supervisor Job at InterContinental Hotels

The Job: Switchboard Supervisor

As our Everything Else/ Switchboard Supervisor, your role will include:

  • Responsible for the efficient running of the daily Everything Else team
  • Working with the Front of House Manager developing departmental standards
  • Providing a warm welcome to all guests over the phone
  • Answer both internal and external calls, assisting and directing calls as needed
  • Answering phone calls according to brand standard, including answering the phone within three rings, answering with a smile and using the caller’s name when known
  • Actively listen and respond to guest questions and requests
  • Anticipate guests’ needs, ask questions to understand their needs and capture guest preferences, acting on them when possible
What we need from you
  • Previous supervisory experience in a dynamic and exceptional level of guest service role, preferable in a luxury 4 or 5-star hotel
  • Experience managing a team of up to 5 people
  • Excellent attention to detail and computer skills
  • Have a naturally Warm and Generous personality
  • Have a distinctive blend of confidence and personality to help give our guests an unforgettable experience
  • Knowledge of Opera and Micros
What we offer
  • 31 days holiday each year, including bank holidays, this increases annually up to a maximum of 33 days
  • Excellent employee recognition programmes
  • Discounted international room rates for yourself, family and friends
  • Refer a friend bonus
  • Vast range of learning and development programmes
  • Opportunities for promotion and transfer across the group
  • Meals whilst on duty
  • Uniform provided

The Everything Else Line is our version of a Switchboard. From their room, guests will only need to dial one number on our Iconic red telephone and you will answer and be able to assist them without having to transfer them to other departments.

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