Rove Experience Assistant wanted at Emaar
The Job: Rove Experience Assistant
The Master Handshaker (Guest Services Agent) is responsible to delight our Rovers at all stages. The Master Handshaker must maintain a consistently high standard of customer service throughout the shift. He/she also acts as a representative of the hotel and handles all Rover matters brought to their attention to the satisfaction of the Rover.
Responsibility & Authority
To meet & assist all guests and ensure that they are given personalized service in every way.
Selling the rooms to walk-in guests in a courteous and professional manner.
Escorts all guests to their rooms upon arrival, explains the room and hotel facilities and offers them with assistance for the duration of their stay.
Maintains a professional, friendly and caring relationship with the guests during their stay by providing them with information on the hotel services and local sites of interest, and handling their requests and personal preferences.
Maintains high visibility in the lobby, front desk area and restaurants and provides assistance to our guests in a pro-active way.
Upon check out, processes the guest check out procedures, receives payment from guests, settles the guest account and gives him/her a copy of the invoice.
Maintains the neatness of his/her working area
Accomplishes a set of additional duties such as attending meetings and trainings, and other specific duties related to the job function.
1 year of hospitality experience
Fluency in English
Fluency in a third language (preferably local language)
Proficiency in Microsoft Office Software, Opera
Relationship with customer and colleagues
Customer service orientation and able to personalize and interact with guests in a polite and courteous manner
Cross cultural sensitivity
Teamwork / co-operation
Listening and oral skills
Enthusiastic and friendly personality