Duty Manager Recruitment at USO
The Job: Duty Manager
The Duty Manager is responsible for providing excellent customer service, maintaining a warm, friendly, inviting environment for service members as well as maintaining the day-to-day activities of a USO Center.
Responsibilities/DutiesPrincipal Duties and Responsibilities (*Essential Duties):
- Ensure delivery of excellent customer service, Engage and interact with visitors.*
- Manage operations and programs during assigned shifts, including but not limited to, opening and/or closing, managing assets, complying with all policies and procedures and following safety and security protocols.*
- Host programs, activities and events in the center and at outreach locations.*
- As directed by center leadership, lead the planning, execution, and oversight of focus areas to include programs, logistics, inventory management, budget planning, social media and database management.*
- Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided and all SWA center standards are followed.*
- Monitor readiness and availability of activity and lounge areas (i.e. check-in area, coffee/snack stations, gaming, telephone, and computer rooms). Maintain standards of cleanliness for all facilities and equipment.*
- May monitor daily sales for retail operations and replenish stock. Count cash balance at beginning and end of shifts and prepare cash for deposit.
- Complete semi-annual and annual inventories as directed.*
- Assume responsibility for center operations as needed in the absence of the Center Manager.*
- Perform other duties as assigned
- High School Diploma or equivalent. Bachelor’s Degree preferred.
- 1-3 years work experience in retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- General knowledge of military community preferred.
- Ability to stand for up to 12 hours, lift and carry up to 50 pounds and wear up to 30 pounds of body armor.
- Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and social media platforms.