Duty Manager Recruitment at USO

Sales Interns

Duty Manager Recruitment at USO

The Job: Duty Manager

The Duty Manager is responsible for providing excellent customer service, maintaining a warm, friendly, inviting environment for service members as well as maintaining the day-to-day activities of a USO Center.

Responsibilities/DutiesPrincipal Duties and Responsibilities (*Essential Duties):

  • Ensure delivery of excellent customer service, Engage and interact with visitors.*
  • Manage operations and programs during assigned shifts, including but not limited to, opening and/or closing, managing assets, complying with all policies and procedures and following safety and security protocols.*
  • Host programs, activities and events in the center and at outreach locations.*
  • As directed by center leadership, lead the planning, execution, and oversight of focus areas to include programs, logistics, inventory management, budget planning, social media and database management.*
  • Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided and all SWA center standards are followed.*
  • Monitor readiness and availability of activity and lounge areas (i.e. check-in area, coffee/snack stations, gaming, telephone, and computer rooms). Maintain standards of cleanliness for all facilities and equipment.*
  • May monitor daily sales for retail operations and replenish stock. Count cash balance at beginning and end of shifts and prepare cash for deposit.
  • Complete semi-annual and annual inventories as directed.*
  • Assume responsibility for center operations as needed in the absence of the Center Manager.*
  • Perform other duties as assigned
  • Required Qualifications

  • High School Diploma or equivalent. Bachelor’s Degree preferred.
  • 1-3 years work experience in retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
  • General knowledge of military community preferred.
  • Ability to stand for up to 12 hours, lift and carry up to 50 pounds and wear up to 30 pounds of body armor.
  • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and social media platforms.

Apply

December 19, 2018

Tags: ,

Leave a Reply