Telephone Supervisor Position at Millennium Hotels

Housekeeping Ordertaker

Telephone Supervisor Position at Millennium Hotels

The Job: Telephone Supervisor

  • Live our Mission, Vision, Ambition and Values.
  • Support financial departmental objectives continuously to the overall hotel performance.
  • Maintain safe and healthy work environment by following fire, life and safety standards at all times for self, colleagues and guests.
  • Deliver highest quality service to exceed our guest expectations.
  • Develop self by attending all trainings provided in the department and the hotel.
  • Constantly apply standard operating procedures in your department.
  • Provides courteous service to customers by operating the switchboard according to standards.
  • Adhere to hotel policies and procedure.
  • Demonstrate fluency in the use of equipment.
  • Responds to customer questions regarding the hotel, in-house facilities and local events.
  • Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.
  • Supervising the TO colleagues schedule, training, attendance …
Qualifications

  • Live our Mission, Vision, Ambition and Values.
  • Support financial departmental objectives continuously to the overall hotel performance.
  • Maintain safe and healthy work environment by following fire, life and safety standards at all times for self, colleagues and guests.
  • Deliver highest quality service to exceed our guest expectations.
  • Develop self by attending all trainings provided in the department and the hotel.
  • Constantly apply standard operating procedures in your department.
  • Provides courteous service to customers by operating the switchboard according to standards.
  • Adhere to hotel policies and procedure.
  • Demonstrate fluency in the use of equipment.
  • Responds to customer questions regarding the hotel, in-house facilities and local events.
  • Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.
  • Supervising the TO colleagues schedule, training, attendance …

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