Quality Governance Officer Opening at Mashreq

Tele Sales Intern

Quality Governance Officer Opening at Mashreq

The Job: Quality Governance Officer

  • To achieve Persistence for Bancassurance policies
  • Align the conservation strategies in line with claw back management objectives
  • To provide support to the sales and product team
Key Result Areas
A. SLA Delivery & Financial
  • To manage conservation process in order to reduce the overall claw back to the bank (not exceeding 20% of total business)
  • Monitor re-debit processing
  • Monitor re-instatement request and requirements completion


B. Process Enhancement and New Initiative
  • Monitor processes pertaining to:
i. Communication with Sales, Insurance Operation and Insurance Provider
ii. To develop an efficient tracking process for re-instatements and regularly update to the management on the performance of the Overdue and Lapsations
Business Coordination and MIS Management
  • To maintain MIS on customer feedback and initiate necessary actions based on the customer feedback (complaints management, customer service requests etc)
  • Co-ordinate with the Insurance companies on procuring premium overdue and lapsation reports on time
  • To validate the MIS received from the Insurance companies with the internal MIS to verify the accuracy

Knowledge, Skills and Experience

  • Have Bancassurance products knowledge
  • Should have excellent communication and analytical skills, with ability to lead a team.
  • At least 1 year of experience in conservation of Bancassurance products
  • Graduate with adequate experience


January 1, 2019

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