CID Reporter Job Opening at Wyndham Hotels

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CID Reporter Job Opening at Wyndham Hotels

The Job: CID Reporter

Wyndham is now seeking a CID Reporter, Wyndham Dubai Marina to join our team at Wyndham Dubai Marina in Dubai, Dubai.

Education & Experience

High School diploma or equivalent and/or experience in a hotel or related field preferred.

Fundamental Requirements

  • Ensure all in house guests’ information are captured daily in CID system accurately.
  • Check the Dubai Police incoming e mails in the CID system periodically and update rest of the team for any necessary information.
  • Make sure all checked in guest have copies of valid Identity details.
  • Ensure correct information such as passport and other related details has been input in the system accurately.
  • Check all passport copies have been scanned and sent to Police within 1 hour of check in.
  • Update all check out information within 1 hour of opera system update.
  • Run a full audit on the CID on regular basis at least once a week.
  • Maintain proper filing system to keep all rooming lists, actual arrival and departure list related to the CID daily update process.
  • Establish contact with CID officers on the area and maintain a rapport with other CID operators in nearby competitors.
  • Also…

  • Assist front office team to complete the Tourism Dirham entry to TD online system and conducting regular audit to assure the data is matching PMS.
  • Assist to attend to all incoming and outgoing calls whenever on duty.
  • Ensure the following of telephone etiquette.
  • Ensure all emergency calls attendance as top priority is to these calls.
  • Assist at the front desk whenever possible and accepting guidance by your senior supervisor / manager
  • To maintain accurate record for all check in and out on daily basis.
  • To perform any duty assigned by management.
  • And to distribute messages, mail, etc.
  • To ensure the collection of all check out room keys from the guest and returning them to front desk.
  • To be aware of the hotel organizational chart.

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