Telesales Accounting Officer Recruitment at Sage

Telesales Accounting Officer

Telesales Accounting Officer Recruitment at Sage

The Job: Telesales Accounting Officer

Our vision is to be recognised as the most valuable supporter of small and medium sized companies by creating freedom for them to succeed.

Our customers receive continuous advice and support through our global network of local experts to help them solve their business problems, giving them the confidence to achieve their business ambitions.


Key Responsibilities

Key accountabilities and decision ownership: (8 or 10 max)
Supporting the achievement of team and departmental revenue objectives
Ensuring achievement of revenue targets.
Proactively encouraging growth and development within a defined base of customers
Consistently performing against KPIs and Departmental Standards set
Maximise all cross sell opportunities
Take responsibility for maintaining their own product and procedural knowledge
Provide sales support to both internal and external customers.
Any other duties as instructed by the Team Manager within the role.
Pro-actively and re-actively provide/source technical product advice and guidance to customers (if required).
Asses customer’s needs and advise on correct product for their business
Provide management with an accurate sales forecast and status on outstanding pipeline
Accurately completes admin processes required as part of the role
Respond to all incidents logged on the system according to the timelines described in the department policy guidelines
Ensure no incidents in the system escalate
Ensure invoices are processed correctly with the associated proof of payment
Follow-up on outstanding payments on a regular basis
Apply the Extraordinary Customer Experience (ECE) values to all areas of the role
Consistently live and be an example of the Sage values

Skills, know-how and experience:

Must have: (5 or 6 Max)
Background of software sales experience.
Microsoft Office skills (Word, Excel, Power Point).
Target driven with an ability to be self-motivated in order to achieve and exceed targets under pressure.
Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes.
Good oral and written communication skills to assist in working with colleagues and delighting customers.
Preferred: (2 or 3 Max)

January 5, 2019

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