Internal Communications Content Manager at Visa

Finance Analyst Revenue

Internal Communications Content Manager at Visa

The Job: Internal Communications Content Manager

We are looking for an Internal Communications, Channels & Content Manager to manage two of our Internal Communications streams: Employee Channels and Employer Brand.

Principle Responsibilities/Key Result Areas:

Content and copywriting:

  • Working with colleagues to collect relevant content, drafting additional material where necessary and layout in appropriate templates.
  • Drafting and editing content for internal publications and platforms, including newsletters, Intranet articles and webpages, digital signage, presentations, information emails, organization announcements.
  • Support driving certain projects into regional markets.

Employee Channels Management (maximize channel reach and impact):

  • Strategy and content management of digital platforms such as Visa TV, digital signage, social collaboration platform and email management platform.
  • Measuring communication effectiveness of channel matrix.
  • Implement internal email measurement and analysis.
  • Promote and educate internal stakeholders on existing channels and updates. Create policies and procedures around use of platforms.

Employer Brand (shape perceptions of Visa):

  • Repurpose/leverage employee content for social to position Visa as an innovative employer and partner.
  • Build a human connection with our employer brand through employee stories.
  • Insert Visa into important Diversity & Inclusion conversations, which support Human Resources’ strategy.
  • Expand presence on LinkedIn Elevate and Facebook of employee and human interest content (D&I, workplace & culture).
  • Develop an internal communications plan to help support HR’s EVP strategy, specifically targeting Hiring Managers.
  • Harness employee evangelists to act as advocates of our brand their own channels.



  • Fluent in written and spoken English.
  • Minimum 8 years’ experience in communications or a related field.
  • BA degree or equivalent in a related subject.


January 9, 2019

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