Customer Service Strategist Needed at DNetworked

Project Accountants

Customer Service Strategist Needed at DNetworked

The Job: Customer Service Strategist

Customer Service Strategists Vacancy, We are urgently looking for an experienced and talented Customer Service Strategist for our firm, location of the Job is in Dubai.

Job Description:

  • Drives and monitors team KPIs on a daily basis to ensure achievement
  • Resolves customer issues immediately with limited requirement of escalation to HQ team
  • Keeps accurate records with respect to team training and performance
  • Conducts regular coaching and communication with team, with the aim of nurturing and developing the crew
  • Adheres to all systems and processes and leads by example
  • Responsible for the Customer Service Team based at the Airport – rostering, recruitment and performance management
  • Ensures a roster of high performing staff is maintained at all times
  • Conducts more complex trouble shooting and resolution of issues

Job skills:

  • At least 3 years experience in managing/leading teams, ideally in a tourism or retail environment
  • Conflict resolution skills
  • Knowledge of computers and relevant software applications
  • Professionalism and punctuality
  • Ability to multi-task and work under pressure

Apply On Company Site

January 11, 2019

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